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Customer Self-Service Portal
The info@hand Self-Service Portal provides a customer self-service portal for your info@hand-enabled business. The Self-Service Portal is included free with info@hand.With the info@hand Self-Service Portal installed, your business moves to the next level - as your customers and partners are now able to collaborate directly with you. With 24/7 self-service customer access to sales and service, your customer support load is reduced, expenses are reduced, yet your customers are happier than ever.
Without login information a customer can perform these functions :
- Request a login to the Portal, or request other sales information
- Register to use the info@hand eStore, included with the Portal (see more on the eStore here)
- Register for Marketing Events, Newsletters and Seminars
When customers logs-in in to the Self-Service Portal they can perform these additional functions:
- Update their own contact information
- Update their own password for access to the Self-Service Portal
- Access Invoice and Payment history
- Access Quotes you prepare for them, and review and comment on them
- Access Knowledge Base articles (only those designated for customer exposure) by searching with content tags.
- File service Cases & Bugs directly within their supplier’s info@hand CRBM, and return at any time 24/7 to review updated information
- Participate in Customer Forums – a full forum system is included within the self-service portal
- Review Frequently Asked Questions (FAQs) and their answers
Collaborate on a Project, customer can see:
- all the project tasks identified and the progress %
- all Documents and Notes linked/related to the project, and can add new ones themselves
- all Contacts related to the project
