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The info@hand plug-in for Microsoft Outlook utilizes the info@hand web services SOAP interface to integrate CRM functionality into Outlook. No server components or modifications are needed to use the plug-in. The plug-in is simply installed and configured on each client PC or notebook that needs this capability, and enhances the Outlook client installed on that computer. (See info@hand Plug-in for Microsoft Outlook - User Guide)
Plug-in features:
- Open up info@hand in a browser session
- Sync Contacts
- Sync Calendar
- Send email to info@hand,optionally complete with attachments, and link the email to multipleContacts and optionally one Account, Lead, Opportunity, or Case
- Search info@hand for a specific Contact, Lead, Case, Opportunity or Account
- Create a new Account, Contact, Lead, Opportunity, or Case within info@hand
- Optional Auto-synchronization of marked Contacts and Appointments
Designed for use with Outlook 2003 and Outlook 2007
Note: For most Outlook users, we do not recommend the use of an Outlook plugin. Instead, we recommend entering contacts, calendar items and notes in info@hand. Email can easily be passed from Outlook to info@hand, or vice versa - see pages 14-16 of the info@hand Implementation Guide. Contact information can easily be passed to Outlook as well. Accordingly, we no longer offer support for the info@hand Plugin for Microsoft Outlook, although the plugin is available free to all clients
